Here at WLBB, all items are handmade. Most items on our site are RTS, which means they will be shipped out within 3-5 BUSINESS DAYS! Tracking info will always be provided by email.... Once packages leave my hands, and are in possession of USPS, everything is out of my control. I will however, always do my best to help track down a package if needed.
On CUSTOM orders, TAT is typically 21-28 BUSINESS DAYS however, this also varies with customs depending on several factors and will definitely be discussed before any custom orders are placed.
TAT for PREORDERS vary, and will always be stated on each individual listing!
Being the nature of my items, the fact that they are each handmade and usually custom made, I do not except returns/exchanges/refunds for ANY reason, UNLESS I personally made a mistake on my part. I do my VERY best to ensure everything that I send out is exactly what has been asked of me. In the case of customs, I send out tons of photos and be sure that you have all the say in every detail. So, if something comes up size wise, or anything else after that then please reach out and I will do my best to make things right. As for RTS items, if you accidentally order the wrong size or something doesn't work out we have a BST thread in our VIP group on Facebook where you're sure to resell for a reasonable price.
For any questions or concerns please refer all emails to: WLBBCUSTOMERSERVICE@GMAIL.COM